Cortex CRM Source License

This License Agreement (the "Agreement") is a binding contract between you (the "Licensee") and Cortex CRM ("Cortex") governing your use of the Cortex CRM source code, schema, documentation, and related materials (collectively, the "Software"). By purchasing or using the Software, you agree to the terms below.

1. License Grant

Upon receipt of payment, Cortex grants the Licensee a perpetual, non-exclusive, non-transferable license to install, run, and modify the Software for the internal operations of a single organization.

2. Permitted Use

• Install the Software on any number of servers operated by or on behalf of your organization.
• Modify the source code to fit your organization's workflow.
• Use the Software with any number of staff members within your organization.
• Maintain backup copies for disaster recovery.

3. Restrictions

• You may not resell, sublicense, or redistribute the Software, in whole or in part, to any third party.
• You may not operate the Software as a hosted service ("SaaS") for organizations other than your own.
• You may not remove or obscure copyright notices, attribution, or license headers in the source code.
• You may not use the Software in any way that violates applicable law.

4. Support & Bug Fixes

Email support is included for the period stated on your order receipt — 30 days for Standard, 90 days for White-glove. Bug fixes released within 12 months of your purchase are provided at no additional charge. Subsequent major versions are not included in this license.

5. Delivery

The Software is delivered electronically as a downloadable archive following successful payment. Cortex is not responsible for delivery failures caused by incorrect email addresses, spam filtering, or factors outside its control.

6. Refunds

Because the Software is delivered as source code that cannot be meaningfully returned, all sales are final. If the Software does not function as described, contact support within 14 days of purchase and Cortex will work in good faith to resolve the issue.

7. Warranty Disclaimer

THE SOFTWARE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

IN NO EVENT SHALL CORTEX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cortex's total cumulative liability under this Agreement shall not exceed the amount the Licensee actually paid for the license.

9. Termination

This license remains in effect unless terminated. Cortex may terminate this license if the Licensee materially breaches its terms and fails to cure the breach within 30 days of written notice. Upon termination, the Licensee must cease all use of the Software and destroy all copies in their possession.

10. Governing Law

This Agreement is governed by the laws of the United States and the state in which Cortex maintains its principal place of business, without regard to conflict-of-laws principles. Any dispute arising under this Agreement shall be resolved in the courts of that jurisdiction.

11. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the Software and supersedes all prior or contemporaneous understandings. If any provision is held unenforceable, the remaining provisions remain in full force.

12. Contact

Questions about this license: hello@cortexcrm.app.